Assistance Solutions

For close to 15 years, FBA has been providing assistance solutions carefully tailored to the specific needs of each of its client organizations. Our legal assistance, identity theft, health, home, car and travel /concierge services provide an excellent opportunity to establish a relation of trust with your own clients.

Companies taking advantage of the benefits of the assistance services provided by FBA include

  • Insurance companies
  • Financial institutions
  • Employers
  • Unions and professional groups
  • Associations and groups
  • E-merchants
  • Major distributors and buying co-ops, etc.

Everyone who calls our telephone assistance service is greeted using the name of your organization: “Hello. Welcome to ‘your corporate name’ Assistance.” We handle each call with utmost courtesy and professionalism. We make sure your clients are entirely satisfied with the assistance services for which they called.

Your clients always receive friendly, personalized and highly professional service:

  • Up to 24/7/365 access
  • Dedicated telephone line for your company
  • No voice mail—calls are answered by real people
  • All calls are logged and kept for future reference
  • Satisfaction surveys are conducted on a regular basis
  • Secure environment subject to a business continuity protocol

« Our assistance services strengthen the relation of trust between our clients and their own clients. We strongly believe that better services, combined with an increased number of quality interactions, will result in stronger relationships and better retention. »

Marie-Renée Chartrand
Assistance Services Manager