FBA Solutions’ assistance center consists of customer service agents, assistance providers, claims adjusters and lawyers at the service of your clients and members. All calls are answered in white label on behalf of your company or organization. All our team members are bilingual.
Calls are recorded and documented to ensure the quality of our interventions and guarantee effective follow-up. Surveys are transmitted to our clients following our interventions in order to evaluate their satisfaction.
To meet the needs of our clients and the expectations of their clientele, our assistance services may be offered by telephone, email, chat session, text and videoconference. Based on the terms and conditions of the service contract, our assistance center may be accessible 24/7/365.
Our systems are extremely secure and respect the highest level of confidentiality. We share with our clients the strict computer security standards observed by FBA Solutions.