The handling of personal information by organizations is regulated and we are required to obtain your consent before carrying out certain actions. By providing us with personal information, you consent to the collection, use, retention and destruction of your personal information in accordance with the terms and conditions described in this Policy.
When providing our services, we collect certain information regarding individuals which allows us to identify them. We collect the information sent to us voluntarily, through the Website interface (for example, when you fill out a form or chat with us) or otherwise (for example, in an e-mail or regular mail). This information may include the following:
For our brokerage activities, on top of the above, we may collect information:
We may also collect personal information from other sources, such as subcontractors, which may send FBA non-identifying reports on the use of services provided via their numeric platforms.
Your on-line transactions are secured in accordance with the transmission standards used by Moneris and PayPal, our service providers. We do not collect payment cards numbers.. Payments made via the Website are processed directly by our service provider, PayPal, which has sole access to payment card information.
Information collected automatically
We collect certain information automatically when the Website is browsed, via tools such as log files, chat application or Google Analytics. This information may include the following:
However, we do not disclose this information.
Information related to cookies
When you visit our website, we may send cookies – a small text file that uniquely identifies your browser – in order to improve the performance of the Website and the user experience. Cookies are saved onto your hard drive by the server on which the Website is located or by third party servers (such as chat plugin). Certain cookies are automatically erased when a user closes his browser, while others remain indefinitely. You can usually control whether cookies are saved through the browser options. However, cookies cannot identify the user (unless otherwise indicated, for example when activating a service related to a user account).
We collect and use your personal information for the following purposes:
FBA stores the information if it is necessary to carry out its activities, such as customer service or for legal purposes or commercial purposes. It may be included in its CRM and stored with the highest security standards. When the information doesn’t need to be stored, it is destroyed or erased by secured overwriting.
We consider personal information regarding our users to be confidential. Although it is impossible to guarantee total protection, we take reasonable measures (technical, contractual, administrative and physical) to protect the personal information of our users and clients.
In some cases, we may deal with external service providers who may retain personal information. All our partners and suppliers respect a Confidentiality Agreement. We take reasonable steps to ensure that such external suppliers use reasonable measures to handle the personal information held by FBA in accordance with this Policy and the applicable legislation.
All data is stored on servers located in Canada in a safe venue. All systems are installed behind a firewall featuring enabled, active and monitored intrusion detection and unified threat management (UTM) appliances. FBA relies on an extensive business security protocol. We share our detailed IT security standards and procedures with our clients.
Saved as specified in this Policy, personal information collected by FBA is not sold, distributed or leased. Personal information such as name and address may be disclosed to subcontractors, with the client’s approval, to complete the service offered.
We may disclose consolidated and non-identifying information obtained from personal information to other persons or organizations. In such a case, we will take reasonable measures to prevent possible identification of an individual based on the consolidated information.
We comply with the anti-spam laws and regulations currently in force.
Nonetheless, we will still be entitled to contact our users regarding their claims, their requests for information or their personal information, the whole in accordance with the applicable legislation.
Users are encouraged to routinely check whether this Policy has been amended. Users are considered to have accepted the amended Policy if they continue to provide personal information after the amendments have been posted.
Subject to the exceptions provided for at law, individuals may access their personal information and ask that we make corrections to that information, where necessary, by writing to us at the following address:
100-30, Aberdeen Street
1 877 334-3201
We may verify the identity of a person requesting access to personal information. The information provided for purposes of such verification will not be saved or used for other purposes.
If you have any questions, comments or suggestions regarding this Policy or our practices for the protection of personal information please contact us:
1 877 334-3201
If you believe we are not handling your confidential personal information as it is required by the law, you can file a complaint with us. We will investigate the complaint and, if it is justified, make the necessary adjustments.
If you are not satisfied with our investigation of your complaint, you can contact:
|Alberta||Information and Privacy Commissioner of Alberta|
|British Columbia||Information and Privacy Commissioner for British Columbia https://www.oipc.bc.ca/|
|Manitoba||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|New Brunswick||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Newfoundland and Labrador||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Northwest Territories||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Nova Scotia||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Nunavut||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Ontario||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Prince Edward Island||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Quebec||Commission d’accès à l’information du Québec http://www.cai.gouv.qc.ca/english/|
|Saskatchewan||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|
|Yukon||Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en|